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User Agreement

This User Agreement (hereinafter — the «Agreement») governs the procedure for using the Sarafano online platform, the rights and obligations of users and the Operator of the platform, and regulates the relations arising in connection with the use of the platform's functionality.

By using the Sarafano platform, the user confirms that they have read this Agreement, understand its content, and accept its terms in full.

1. General Provisions

1.1. The owner and operator of the Sarafano platform is Individual Entrepreneur Aleksandr Nikolaevich Tikhanskiy (hereinafter — the «Operator»).

1.2. This Agreement constitutes a public offer in accordance with Articles 435 and 437 of the Civil Code of the Russian Federation.

1.3. Acceptance of this offer is the user's registration on the platform or the actual use of the platform.

1.4. The Sarafano platform is an information system intended for publishing content, providing digital services, arranging paid subscriptions, exchanging messages between users, and performing other actions provided for by the platform's functionality.

1.5. The Operator provides users with the technical means to interact with one another and is not a party to the agreements concluded between users, unless otherwise expressly provided for by this Agreement.

1.6. This Agreement is governed by the legislation of the Russian Federation.

2. Definitions and Terms

Platform — the Sarafano internet service, accessible via the website and other software tools.

Operator — Individual Entrepreneur Aleksandr Nikolaevich Tikhanskiy, ensuring the functioning of the platform.

User — a natural person registered on the platform.

Seller — a user who posts services, subscriptions, or paid content.

Buyer — a user who purchases services, subscriptions, or access to paid content.

Content — text materials, images, photographs, video recordings, comments, reviews, and other materials posted by users.

Service — a digital service rendered by one user to another by means of the platform.

Subscription — the granting of access to an author's paid content for a defined period.

Order — a purchase of a service or subscription placed by a buyer.

Balance — the user's internal account record on the platform.

«SARAFANO» — the internal unit of account of the platform, used to reflect the user's balance and for settlements within the platform.

3. Registration and Account

3.1. The use of most of the platform's functions requires registration.

3.2. When registering, the user is obliged to provide accurate information.

3.3. The user is solely responsible for keeping their login credentials secure.

3.4. The user is obliged to notify the Operator without delay of any instances of unauthorized access to their account.

3.5. A user is entitled to have only one account, unless otherwise agreed with the Operator.

3.6. The Operator is entitled to refuse registration or to block an account in the event of a breach of this Agreement.

4. Age Restrictions

4.1. The use of the platform is permitted exclusively to persons who have reached the age of 18.

4.2. By registering on the platform, the user confirms that they have reached the age of 18 and possess the requisite legal capacity.

4.3. The Operator is entitled to request confirmation of the user's age and to restrict access to the platform where there are grounds to believe that the user has not reached the established age.

5. Role of the Platform

5.1. The platform is an information intermediary and provides users with the technical means to post content, render services, and interact with one another.

5.2. The Operator is not an employer, agent, representative, contractor, or partner of users.

5.3. Responsibility for the content of the materials posted, the quality of the services rendered, compliance with the law, and the performance of obligations toward buyers lies with the respective user.

5.4. The Operator does not guarantee the achievement of any result from the use of the platform.

5.5. The Operator is entitled, but not obliged, to take part in the settlement of disputes between users.

6. User Content

6.1. The user retains the exclusive rights to the content belonging to them.

6.2. By posting content on the platform, the user grants the Operator a non-exclusive, royalty-free license to store, reproduce, display, and distribute such content to the extent necessary for the functioning of the platform.

6.3. The user warrants that they hold all the rights necessary for the materials posted.

6.4. The posting of materials is prohibited where they:

6.5. The Operator is entitled to remove any content without prior notice where a violation is detected.

7. Services and Order Placement

7.1. The user is entitled to create and post digital services on the platform (hereinafter — «Services») in accordance with the platform's functionality.

7.2. The Seller independently determines the description, price, lead time, and other terms of the Service rendered.

7.3. A Service may be available to all users or to a limited circle of persons by means of a direct link.

7.4. By placing an order, the Buyer confirms their agreement to the terms of the specific Service.

7.5. The agreement for the rendering of a Service is concluded directly between the Buyer and the Seller.

7.6. The Operator is not the performer of the Service and does not guarantee the achievement of any result.

7.7. The Seller is obliged to perform the obligations assumed in good faith.

7.8. The Buyer is obliged to provide the information necessary for the rendering of the Service.

7.9. In the course of performing an order, users may use the platform's built-in chat.

7.10. The Operator is entitled to intervene in the order-performance process in the event of a breach of this Agreement, the receipt of complaints, or the detection of signs of fraud.

8. Subscriptions and Paid Content

8.1. The user is entitled to publish paid content and to create paid subscriptions.

8.2. A subscription grants access to the author's materials for the established period.

8.3. The terms of a subscription, its price, and its period of validity are determined by the author independently.

8.4. Payment for a subscription signifies the user's agreement to its terms.

8.5. After the subscription period expires, access to the paid content may be restricted.

8.6. The Operator does not guarantee the number of publications, the frequency of posting materials, or the quality of the content published by the author.

8.7. Responsibility for the content of paid content lies with the author.

9. Internal Balance and the «SARAFANO» Unit of Account

9.1. The internal unit of account «SARAFANO» is used for settlements within the platform.

9.2. The «SARAFANO» unit is intended solely for internal accounting and settlements between users of the platform and is not a means of payment, electronic currency, or an object of investment.

9.3. The user has an internal balance reflecting the funds available.

9.4. The balance is topped up by means of the available payment systems.

9.5. Funds on the balance are used to pay for services, subscriptions, and other paid functionality of the platform.

9.6. The Operator is entitled to change the procedure for the functioning of the internal settlement system, provided that users' rights are observed.

10. Payment Procedure

10.1. Payment is made using the payment instruments available on the platform.

10.2. For ruble payments, bank cards, the Faster Payments System (SBP), and other payment methods may be used.

10.3. For certain currencies, international payment services and payment partners may be used.

10.4. The Operator does not store users' bank card data.

10.5. Payments are processed by specialized payment systems and partner banks.

10.6. Data is transmitted over secure communication channels.

10.7. The user is obliged to use only payment instruments belonging to them or payment instruments the use of which is carried out on lawful grounds.

11. Payment Methods

Payment on the platform is made through secure online acquiring. Ruble payments are accepted via the Faster Payments System (SBP) and «Mir» bank cards (acquiring by JSC «TBank»). Pound sterling payments are accepted via Mastercard, Visa, American Express, and Discover bank cards (processing by Stripe).

ТБанк СБП Мир Visa Mastercard American Express Discover

Acquirer (RUB): JSC «TBank» — tbank.ru

Seller (Enterprise): Individual Entrepreneur Aleksandr Nikolaevich Tikhanskiy. Address: 143421, Moscow Region, Krasnogorsk District, Glukhovo village, Rublyovskoe Predmestye St., 8-2-1.

Pound sterling (GBP) payments are accepted through the payment agent Partner Consulting Global Ltd. (London, United Kingdom) solely for processing purposes.

Customer support: , +7 499 579-88-28.

Payment security: we transmit only encrypted data to secure payment systems and do not store your card data. The platform is compliant with the Payment Card Industry Data Security Standard (PCI DSS); data transmission is protected by the SSL/TLS protocol.

12. Platform Commission

12.1. For providing access to the platform and organizing interaction between users, the Operator withholds a commission.

12.2. The amount of the commission is 10.00 percent of the amount of a successfully completed transaction, unless otherwise provided for by the terms of individual services.

12.3. The commission is withheld automatically.

12.4. Topping up the user's balance is not subject to the platform commission.

12.5. After the commission is withheld, the remaining amount is credited to the Seller's balance.

12.6. The Operator is entitled to change the amount of the commission, having given users prior notice by publishing a new version of the Agreement or by posting the relevant information on the platform.

13. Payouts to Sellers

13.1. The Seller is entitled to request the withdrawal of funds received from the sale of services, subscriptions, or paid content.

13.2. The minimum payout amount is determined by the platform's rules.

13.3. The payout is made to the user's bank account.

13.4. The processing time for a withdrawal request may be up to seven business days.

13.5. The Operator is entitled to request additional information necessary for making the payout and preventing fraud.

13.6. The Operator is entitled to temporarily suspend the payout of funds where there are signs of a violation of the law, of this Agreement, or suspicions of fraudulent activity.

13.7. The user is solely responsible for the payment of taxes and the performance of other obligations provided for by law.

14. Refunds

14.1. Users are entitled to initiate a refund of funds in the cases provided for by this Agreement.

14.2. A refund of funds for a Service rendered is made by agreement between the Buyer and the Seller.

14.3. A full refund means the return of the entire amount of the payment.

14.4. A partial refund is permitted by mutual agreement of the parties.

14.5. The Operator is entitled to assist in the settlement of disputes between users but is not obliged to render a decision in favor of any party.

14.6. The decision on the refund of funds is made by the Seller, unless otherwise provided for by the platform's rules.

14.7. The refund of funds is made by the method determined by the payment system and the technical capabilities of the platform.

14.8. The Operator is entitled to refuse a refund where abuse, fraudulent activity, or other violations of this Agreement are detected.

15. Ratings and Reviews

15.1. Users are entitled to leave reviews and ratings.

15.2. Reviews must reflect the actual experience of interaction between users.

15.3. The publication of knowingly false reviews, insults, threats, and other information that violates the law or the rights of third parties is prohibited.

15.4. The Operator is entitled to remove a review or rating without prior notice where there are grounds to consider it inaccurate or in violation of this Agreement.

15.5. The user understands that ratings and reviews are informational in nature and are not a guarantee of the quality of services.

16. Private Messages and Notifications

16.1. The platform provides users with the ability to exchange messages and receive notifications.

16.2. The user undertakes to use the messaging system solely for lawful purposes and to observe the rules of business communication.

16.3. The use of messages to distribute spam, advertising, malicious software, threats, insults, and other unlawful materials is prohibited.

16.4. The Operator is entitled to restrict access to the messaging system or to block the user where violations are detected.

16.5. The user is entitled to configure the receipt of individual notifications independently by means of the platform's functionality.

16.6. Service notifications relating to security, the performance of orders, payments, and the functioning of the platform may be sent regardless of the user's settings.

17. Prohibited Actions

17.1. The user undertakes to use the platform in good faith and in accordance with the legislation of the Russian Federation.

17.2. The user is prohibited from:

17.3. The Operator is entitled to determine the existence of violations independently and to apply the measures provided for by this Agreement.

18.1. The exclusive rights to the software, design, database, logos, trademarks, and other elements of the platform belong to the Operator or are used by it on lawful grounds.

18.2. The user is not entitled to copy, modify, distribute, sell, or use elements of the platform without the prior written permission of the Operator.

18.3. The user retains the exclusive rights to the content belonging to them.

18.4. By posting content, the user warrants that they hold the rights necessary for its use.

18.5. The user is solely responsible for the infringement of the intellectual property rights of third parties.

19. Rightholders' Complaints

19.1. A rightholder who considers that material posted on the platform infringes their rights is entitled to send a notice to the Operator.

19.2. The notice must contain:

19.3. The Operator is entitled to request additional information and documents.

19.4. For the period of consideration of the notice, access to the disputed materials may be temporarily restricted.

19.5. The Operator is entitled to remove materials that infringe the rights of third parties without prior notice to the user.

20. Limitation of Liability

20.1. The platform is provided on an «as is» basis.

20.2. The Operator does not guarantee the uninterrupted and error-free operation of the platform.

20.3. The Operator is not a party to transactions between users and is not liable for:

20.4. The Operator does not guarantee that the platform will meet the user's expectations.

20.5. The Operator is not liable for the temporary unavailability of the platform caused by maintenance work, the actions of third parties, equipment failures, or circumstances beyond the Operator's control.

20.6. The Operator's aggregate liability to the user is in any case limited to the amount of the commission actually received by the Operator under the respective transaction.

20.7. Lost profit, indirect losses, and other consequential losses are not subject to compensation.

21. Account Blocking

21.1. The Operator is entitled to restrict or terminate the user's access to the platform in the event of a breach of this Agreement.

21.2. The grounds for blocking may be:

21.3. Blocking may be temporary or permanent.

21.4. The Operator is entitled to remove the user's content, restrict access to individual functions, and suspend financial transactions pending clarification of the circumstances.

21.5. The blocking of an account does not release the user from the performance of obligations that arose earlier.

22. Termination of Platform Use

22.1. The user is entitled to terminate the use of the platform at any time.

22.2. The deletion of an account does not terminate the obligations that arose prior to the deletion.

22.3. The Operator is entitled to store information necessary for compliance with the requirements of the law and the protection of its legitimate interests.

22.4. The provisions of this Agreement that by their nature survive the termination of the relationship between the parties continue to apply after the deletion of the account.

23. Force Majeure

23.1. The parties are released from liability for the non-performance of obligations caused by circumstances of force majeure.

23.2. Such circumstances include natural disasters, wars, acts of terrorism, epidemics, civil unrest, decisions of public authorities, accidents, interruptions of communications, the actions of payment systems and hosting providers, and other circumstances beyond the reasonable control of the parties.

23.3. The party for whom circumstances of force majeure have arisen is obliged to take reasonable measures to minimize their consequences.

24. Status of the Internal «SARAFANO» Unit of Account

24.1. The internal unit of account «SARAFANO» is used solely for the internal accounting of users' transactions on the platform.

24.2. «SARAFANO» is not a monetary unit, electronic currency, digital currency, security, investment asset, or financial instrument.

24.3. The use of «SARAFANO» is permitted solely within the framework of the platform's functionality.

24.4. The user is not entitled to use «SARAFANO» outside the platform or for purposes contrary to the law.

25. Resolution of Disputes Between Users

25.1. In the event of disputes arising between a Buyer and a Seller, the parties undertake to take reasonable measures to settle them independently.

25.2. The Operator is entitled, but not obliged, to take part in the resolution of disputes and to request from the parties the necessary information and documents.

25.3. The Operator is entitled to temporarily suspend transactions and access to the disputed materials pending clarification of the circumstances.

25.4. Decisions of the Operator made for the purpose of preventing fraud and protecting the interests of users are binding for execution within the limits of the platform's functionality.

26. Refund of Funds

26.1. The user is entitled to request a refund of unused funds deposited to top up the platform balance within 30 calendar days from the date of the top-up.

26.2. The refund is made to the original payment instrument or by another method provided for by the payment system.

26.3. The refund of funds for a service rendered is made in the manner provided for by this Agreement and the arrangements between the Buyer and the Seller.

26.4. In the case of a full refund, the cost of the service is returned in full.

26.5. A partial refund is made by agreement of the parties.

26.6. The amount of a partial refund may not exceed the amount payable to the Seller.

26.7. The platform commission may not be subject to refund in the case of a partial refund of funds.

27. Anti-Fraud Measures

27.1. For the purpose of ensuring security, the Operator is entitled to carry out checks of users and transactions.

27.2. The Operator is entitled to request additional information and documents confirming the user's identity and the lawfulness of the transactions performed.

27.3. Pending completion of the check, the Operator is entitled to temporarily restrict access to individual functions of the platform, suspend the withdrawal of funds, or the performance of individual transactions.

27.4. The user's refusal to provide the requested information may constitute grounds for restricting access to the platform.

28. Users' Tax Obligations

28.1. The user is solely responsible for compliance with the requirements of tax legislation.

28.2. The user independently calculates and pays taxes, levies, and other mandatory payments associated with the receipt of income by means of the platform.

28.3. The Operator is not the user's tax advisor and does not guarantee that the user's activity complies with the requirements of the legislation of their state.

29. License to User Content

29.1. By posting materials on the platform, the user grants the Operator a non-exclusive, royalty-free, worldwide license to use such content.

29.2. The license is granted to the extent necessary for the functioning of the platform, including the right to store, reproduce, process, display, distribute, and technically transform the materials.

29.3. The user retains the exclusive rights to the content belonging to them.

29.4. The deletion of content or of an account does not affect the lawfulness of the use of the materials carried out prior to the deletion.

30. No Employment or Agency Relationship

30.1. The use of the platform does not create between the Operator and users a relationship of employer and employee, an agency relationship, a relationship of simple partnership, a joint venture, or any other similar relationship.

30.2. The user carries out their activity independently and at their own risk.

30.3. The Operator does not act as a representative, agent, employer, or guarantor of users.

31. International Users

31.1. The platform may be used by users located outside the Russian Federation.

31.2. The user is solely responsible for compliance with the legislation of the state of their residence.

31.3. The Operator does not guarantee that the use of the platform is permitted by the legislation of all states.

31.4. The user undertakes not to use the platform in violation of the international sanctions and restrictions applicable to them.

32. Account Transfer and Inheritance

32.1. A user's account is personal and is not subject to sale, transfer, or provision to third parties without the Operator's consent.

32.2. In the event of the user's death, the Operator is entitled to consider applications from heirs or other authorized persons in accordance with the legislation of the Russian Federation.

32.3. The Operator is entitled to request documents confirming the relevant authority.

33. Personal Data

33.1. The processing of users' personal data is carried out by the Operator in accordance with the legislation of the Russian Federation.

33.2. The procedure for the processing, storage, transfer, and protection of personal data is determined by a separate Personal Data Processing Policy, which is an integral part of this Agreement.

33.3. By registering on the platform and using its functionality, the user confirms their agreement to the Personal Data Processing Policy.

33.4. The user undertakes to provide accurate information and to update it in a timely manner when it changes.

33.5. The Operator takes the necessary organizational and technical measures to protect personal data against unlawful access, destruction, alteration, blocking, copying, distribution, and other unlawful actions.

33.6. The user is entitled to withdraw their consent to the processing of personal data in the manner provided for by the legislation of the Russian Federation and the Personal Data Processing Policy.

34. Electronic Communications

34.1. The user acknowledges the legal force of electronic messages, notifications, documents, and actions performed by means of the platform.

34.2. Actions performed using the user's account are deemed to have been performed by the user themselves.

34.3. Correspondence, notifications, transaction logs, electronic records, information system data, and other platform data may be used as evidence in the resolution of disputes.

34.4. The user consents to receiving electronic messages relating to the performance of this Agreement and the functioning of the platform.

35. Complaint Handling Procedure

35.1. All claims relating to the use of the platform are sent to the Operator in written or electronic form.

35.2. A claim must contain:

35.3. The Operator is entitled to request additional information and documents necessary for the consideration of the application.

35.4. The period for considering an application is up to thirty calendar days from the receipt of all the necessary information.

35.5. Users undertake to take reasonable measures to settle disputes through negotiations.

36. Governing Law and Dispute Resolution

36.1. This Agreement is governed by the legislation of the Russian Federation.

36.2. All disputes and disagreements are subject to settlement through negotiations.

36.3. If a dispute cannot be settled out of court, it is subject to consideration in court in accordance with the legislation of the Russian Federation.

36.4. If individual provisions of this Agreement are found to be invalid, this does not affect the validity of the remaining provisions.

37. Amendments to the Agreement

37.1. The Operator is entitled to amend this Agreement unilaterally.

37.2. A new version of the Agreement enters into force upon its publication on the platform, unless another date is additionally specified.

37.3. Continued use of the platform after the amendments enter into force signifies the user's agreement to the new version of the Agreement.

37.4. The user is obliged to monitor the current version of the Agreement independently.

38. Final Provisions

38.1. This Agreement constitutes the entire agreement between the Operator and the user with respect to the use of the platform.

38.2. The Operator's inaction in the event of a breach by the user of the terms of this Agreement does not deprive the Operator of the right to take the relevant measures later.

38.3. The user is not entitled to transfer their rights and obligations under this Agreement to third parties without the Operator's written consent.

38.4. The Operator is entitled to transfer its rights and obligations under this Agreement in the course of a business reorganization, the sale of the platform, or in other cases provided for by law.

38.5. The integral parts of this Agreement are:

39. Withholding of Funds, Reserves and Reversal of Transactions

39.1. For the purpose of ensuring the security of the platform, preventing fraud, protecting the interests of users, complying with the requirements of the law, and fulfilling obligations toward payment partners, the Operator is entitled to temporarily restrict access to funds, transactions, and individual functions of the platform.

39.2. The Operator is entitled to suspend, in whole or in part, the making of payouts, the withdrawal of funds, the completion of transactions, or the crediting of funds where there are grounds to believe that:

39.3. The Operator is entitled to create a temporary reserve of funds held on the user's balance for the period of the check or until the disputed situation is settled.

39.4. The period for reserving funds is determined by the nature of the check, the requirements of the law, the rules of payment systems, and the reasonable need to protect the legitimate interests of users and the Operator.

39.5. In the event of the satisfaction of claims, a payment refund, a chargeback, the imposition of penalties by payment systems, or the occurrence of losses associated with the user's actions, the Operator is entitled to withhold the relevant amounts from the user's funds or to set off such amounts against future payouts.

39.6. The Operator is entitled to cancel, annul, or declare invalid transactions performed in violation of this Agreement, the requirements of the law, or the rules of payment systems.

39.7. The user agrees that the temporary restriction of transactions, the reserving of funds, and the carrying out of checks do not constitute a breach of the Operator's obligations and are aimed at ensuring the security of the platform.

39.8. Where the absence of violations is confirmed, the Operator takes reasonable measures to lift the restrictions and restore access to the user's funds.

39.9. The user is obliged to compensate the Operator for losses, penalties, payment system fees, the costs of settling claims, and other expenses arising as a result of the user's actions or inaction.

39.10. The Operator is not liable for delays in payouts, restrictions on transactions, and other consequences caused by compliance with the requirements of the law, the rules of banks and payment systems, the carrying out of checks, or the actions of authorized bodies.

40. User Representations and Warranties

40.1. The user warrants that they possess the legal capacity necessary to conclude this Agreement.

40.2. The user warrants the accuracy of the information provided.

40.3. The user warrants that they hold all the rights necessary for the content posted and the services rendered.

40.4. The user warrants that their actions do not violate the law, the rights of third parties, the rules of payment systems, or the terms of this Agreement.

40.5. The user assumes the risk of any consequences associated with the provision of inaccurate information or a breach of this Agreement.

41. Indemnification of the Operator

41.1. The user undertakes to compensate the Operator for losses, expenses, penalties, fees, legal costs, and other losses arising as a result of the user's actions or inaction.

41.2. Subject to compensation are, among other things, losses associated:

41.3. The Operator is entitled to withhold the relevant amounts from the user's funds to the extent permitted by law.

42. Operator's Right to Transfer the Platform and Rights under the Agreement

42.1. The Operator is entitled to transfer its rights and obligations under this Agreement, in whole or in part, to third parties.

42.2. The user consents to such a transfer without the need to obtain additional consent.

42.3. The transfer of rights may be associated with the sale of the platform, a business reorganization, the raising of investment, the creation of new legal entities, or other lawful grounds.

43. Prohibition of Platform Circumvention

43.1. Users undertake not to take actions aimed at circumventing the platform and evading payment of the Operator's commission.

43.2. It is prohibited to use the platform solely to find clients or performers with the subsequent transfer of interaction and settlements outside the platform for the purpose of circumventing the commission.

43.3. The Operator is entitled to apply restrictions and other measures where such actions are detected.

43.4. A breach of this section may constitute grounds for restricting access to the platform, withholding funds, and terminating the user's service.

44. Survival of Provisions After Termination of Platform Use

44.1. The termination of platform use or the deletion of an account does not terminate the effect of the provisions that by their nature should retain legal force.

44.2. After the termination of the relationship between the parties, the provisions on liability, limitation of liability, intellectual property, indemnification, personal data, dispute resolution, the withholding of funds, and other provisions intended to retain their effect continue to apply.

45. Inactive Accounts and Unclaimed Funds

45.1. An account may be deemed inactive in the absence of a login or other user activity over a prolonged period.

45.2. The Operator is entitled to send the user notifications of the need to confirm the further use of the platform.

45.3. In the case of prolonged inactivity, the Operator is entitled to restrict individual functions of the account or to archive it.

45.4. The user's funds and other rights are retained to the extent provided for by the legislation of the Russian Federation and the platform's rules.

46. Waiver of Class Actions and Limitation of Remedies

46.1. The user and the Operator seek to resolve all disputes individually.

46.2. Where the law permits the relevant limitation, the parties agree that claims are considered individually and not as class, group, or representative actions.

46.3. Nothing in this Agreement restricts the rights of the user that cannot be restricted by virtue of the applicable law.

47. Changes to Platform Functionality and Maintenance

47.1. The Operator is entitled, at its discretion, to develop, change, supplement, restrict, or discontinue the operation of individual functions, sections, services, and capabilities of the platform.

47.2. The Operator is entitled at any time to carry out software updates, preventive, technical, and other work necessary to ensure the security, stability, and development of the platform.

47.3. During the period of maintenance work, access to the platform or to its individual functions may be temporarily restricted or unavailable.

47.4. The Operator is entitled to change the interface, structure, design, operating algorithms, available functionality, and methods of user interaction, as well as to introduce new services and discontinue support for existing services, without prior agreement with users.

47.5. The Operator does not guarantee that individual functions of the platform will be available continuously or in an unchanged form.

47.6. The Operator is entitled to discontinue support for individual functions, products, services, and integrations without incurring an obligation to pay compensation, to compensate for losses, or to provide alternative functionality.

47.7. The temporary unavailability of the platform, the carrying out of maintenance work, and the change or discontinuation of individual functions do not constitute a breach of the Operator's obligations and may not be regarded as grounds for asserting claims for compensation of losses, lost profit, or other compensation, except in cases expressly provided for by the legislation of the Russian Federation.

47.8. The Operator is entitled to use third-party services, software providers, hosting providers, payment systems, information security tools, and other technological solutions necessary for the functioning of the platform.

47.9. The user understands and agrees that the development of the platform may be accompanied by changes to its functionality, interface, and methods of use.

47.10. The Operator is not liable for consequences caused by software updates, the actions of third-party service providers, temporary communication failures, interruptions in the operation of the internet, equipment, data centers, payment systems, and other technical means beyond the Operator's reasonable control.

48. Operator's Details

Individual Entrepreneur Aleksandr Nikolaevich Tikhanskiy

OGRNIP (Primary State Registration Number of the Individual Entrepreneur): 315502400003172

INN (Taxpayer Identification Number): 503116570489

Address: 143421, Moscow Region, Krasnogorsk District, Glukhovo village, Rublyovskoe Predmestye St., 8, bldg. 2, apt. 1

Email address:

Website: sarafano.com

Support service:

Effective date: June 18, 2026.

Appendix No. 1. Refund and Order Cancellation Rules

1. General Provisions

1.1. These Rules govern the procedure for the refund of funds and the cancellation of orders on the Sarafano platform.

1.2. The provisions of these Rules are an integral part of the User Agreement.

2. Order Cancellation

2.1. The Buyer is entitled to cancel an order before the Seller begins performing it.

2.2. After the performance of an order has begun, cancellation is carried out by agreement of the parties or in the course of dispute settlement.

3. Full Refund

3.1. A full refund is made in the cases of:

4. Partial Refund

4.1. A partial refund is permitted by mutual agreement of the Buyer and the Seller.

4.2. The amount of a partial refund is determined by the parties or by the Operator in the course of dispute settlement.

5. Refund of Balance Top-Ups

5.1. The user is entitled to request a refund of unused funds within 30 calendar days from the date of the top-up.

5.2. The refund is made in compliance with the requirements of the law and the rules of payment systems.

6. Restrictions

6.1. Bank and payment system fees are not subject to refund.

6.2. The Operator is entitled to refuse a refund where abuse or fraud is detected.

Appendix No. 2. Content Publication and Community Rules

1. General Provisions

1.1. Users undertake to observe the norms of respectful communication and the applicable law.

2. Prohibited Content

The posting of the following is prohibited on the platform:

3. Moderation

3.1. The Operator is entitled to remove materials and to restrict access to them.

3.2. The Operator is entitled to restrict the user's access to the platform temporarily or permanently.

4. Complaints

4.1. Users are entitled to report violations through the platform's tools or the support service.

Appendix No. 3. Cookie Policy

1. General Provisions

1.1. The platform uses cookies and similar technologies.

1.2. Cookies are used for:

2. Cookie Management

2.1. The user is entitled to change the browser settings and to restrict the use of cookies.

2.2. Restricting the use of cookies may affect the operation of individual functions of the platform.

3. Analytics Services

3.1. The platform may use third-party analytics and statistics services.

3.2. The use of the platform signifies the user's agreement to the use of cookies.

Appendix No. 4. Personal Data Processing Policy

1. General Provisions

1.1. This Policy determines the procedure for the processing of the personal data of users of the Sarafano platform.

1.2. The operator of personal data is Individual Entrepreneur Aleksandr Nikolaevich Tikhanskiy.

2. Data Processed

The Operator is entitled to process:

3. Purposes of Processing

Personal data is processed for the purposes of:

4. Data Protection

The Operator takes the necessary technical and organizational measures to protect personal data.

5. User Rights

The user is entitled to:

Appendix No. 5. Rules for Resolving Disputes Between Users

1. General Provisions

1.1. These Rules govern the procedure for the settlement of disputes between users of the platform.

2. Negotiations

2.1. Users undertake to take reasonable measures to settle a dispute independently.

3. Operator's Involvement

3.1. The Operator is entitled, but not obliged, to act as an intermediary.

3.2. The Operator is entitled to request evidence, correspondence, files, and other materials.

3.3. The Operator is entitled to temporarily restrict access to the disputed funds and transactions.

4. Dispute Resolution

4.1. Where the information is insufficient, the Operator is entitled to refuse to satisfy the parties' demands.

4.2. Decisions of the Operator made for the purpose of ensuring the security of the platform are binding within the limits of its functionality.

5. Judicial Resolution of Disputes

5.1. Where it is impossible to reach an agreement, the dispute is subject to resolution in accordance with the legislation of the Russian Federation.

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